Annual Report Fiscal Year 1996/1997

ANNUAL REPORT

Fiscal Year 1996/97

W.A.C. Bennett Library Samuel and Frances Belzberg Library

Simon Fraser University

Burnaby, British Columbia

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CONTENTS

Report Highlights

Collections

Library Computer Systems and Services

Library Strategic Plan 1996/97

Staff Training and Development

Reference Division -- W.A.C. Bennett Library

Samuel and Frances Belzberg Library

Library Processing Division

APPENDICES:

Appendix A: Recorded Usage of Library Collections by Fiscal Year

Appendix B: Growth of Collections

Appendix C: Interlibrary Loans Service Statistics

Appendix D: Telebook Service Use

Appendix E: Samuel and Francis Belzberg Library Statistics

Appendix F: W.A.C. Bennett Library Reference Service Statistics

Appendix G: Library Materials Budget Expenditures 1990/91 to 1996/97

Appendix H: Expenditures for Monographs vs Serials 1995/96 to 1996/97

Appendix I: Library Staff Professional Activities

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REPORT HIGHLIGHTS

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• The University’s increased allocation to the SFU Libraries’ materials budget for FY 1996/97, enabled the Library to maintain previous levels of additions to its collections.
• The Library received over 7,700 gift boo
• In anticipation of a reduction to the Library collections purchasing levels for 1997/98, the Library and the Senate Library Committee undertook the difficult task of establishing a model for reducing collections purchases. At the same time, all academic departments reviewed their serials subscriptions and ranked them from the most critical to least critical.
• The Library improved its document delivery services, and increased access to bibliographic citation and full text databases. The Library Systems Division undertook a major software development for the Council of Prairie and Pacific University Libraries. The software utilizes the more stable and generally accessible World Wide Web environment to support document requesting and full text delivery.
• The Library expanded the number of public computers available for use by faculty and students. In addition, a new version of the Library’s Web Kiosk was installed on its public computers.
• The continued introduction of new library computer services has increased the demand by students for instruction in library research methods. Reference librarians instructed over 2,700 students in 135 introductory University courses which require library research term projects.
• Reference librarians developed Web pages on the Kiosk for each subject area to provide help to students and faculty in making more effective use of library and World Wide Web resources.
• At Belzberg Library, the increasing preference of library users to access resources and services remotely was demonstrated by a 25% increase in e-mail reference questions an
• A new reference service area was completed near the W.A.C. Bennett Library entrance. This renovation includes forty public access computers on custom designed study tables, an award winn
• Library managers and supervisors continued to encourage library staff to take needed training and to engage in professional development activities. Four courses were offered to all Library staff. 77 Library staff members participated in 44 other courses. Extensive staff professional development activities are listed in Appendix I.

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LIBRARY COLLECTIONS

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The 1996/97 acquisitions budget was designed to maintain previous collection levels. It enabled the Library to renew all current subscriptions and to increase the annual letterpress accession rate by a very modest 132 volumes to a total of 32,658. This count includes only letterpress books and bound journal volumes and excludes unprocessed gifts, free ephemeral materials, microforms and electronic products. It does, however, provide a reliable measure of the Library’s success at maintaining the print collection. The Library’s commitment to improved document delivery services, increased access to electronic databases, and provision of full text electronic resources will certainly require new and more sophisticated collection measurement tools in the future. Nevertheless the letterpress accession history provides a useful index to the development of the collection since 1984/85.

LETTERPRESS BOOK AND BOUND JOURNAL VOLUME ACCESSIONS HISTORY

Fiscal Year	Volumes
1984/85	30,089
1985/86	27,790
1986/87	23,475
1987/88	22,309
1988/89	25,175
1989/90	27,354
1990/91	27,447
1991/92	28,059
1992/93	27,837
1993/94	29,066
1994/95	35,526
1995/96	32,526
1996/97	32,658

SERIALS REVIEW PROJECT

During most of 1996/97, the Library was preoccupied with preparation for the budget shortfall anticipated for 1997/98. Early projections by the Library indicated that the deficit might be as much as $600,000 if all the soft money components of the budget were not replaced and if there were no additional funds allocated to compensate for serial price increases. In conjunction with the Senate Library Committee the Library began an ambitious planning process which followed two streams:

A. Each academic department was asked to review serials allocated to that discipline and to rank those titles from most to least critical for their teaching and research needs. B. The Senate Library Committee began a series of discussions regarding the principles which should be used in assigning the anticipated shortfall to various disciplines.

By the end of the fiscal year, all reviews had been completed and the Senate Library Committee had endorsed a set of guidelines for implementing any future budget shortfalls. Although the extent of the deficit, if any, was not known by the end of 1996/97 the Library was better prepared to face fiscal uncertainty than it had ever been in the past.

GIFTS PROGRAM

When budgets are either stable or diminishing the Library must use other means to acquire needed material. We have chosen to emphasize our gift program and it continues to provide us with books and journals we could not otherwise acquire. It also frequently supplies valuable additional copies of important titles and replacements for lost or worn items. During 1996/97 the Library received approximately 7,700 items from 76 donors. The assessed value of gifts received was more than $85,000 and included major gifts from current and retired faculty members Michael Wortis, Robin Mathews, Ezzat Fattah, and Philip Wagner.

FRIENDS OF THE LIBRARY

The Friends of the Library continues to provide support for library programs. During 1996/97 it sponsored two lectures: David Esselmont of the Gregynog Press; and Dr. Marino Zorzi, Director of the National Marciana Library in Venice where the business and personal records of Aldus Manutius are kept. He visited the Library’s Wosk-MacDonald Aldine Collection and gave a public lecture on Aldus.

The Friends of the Library Board also coordinates our fundraising efforts and they are in part responsible for the donation of more than $100,000 to the Library’s endowment funds by 2,079 donors during 1996/97. The majority of these donors are alumni and the number of alumni donors increased by 12% this year.

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LIBRARY COMPUTER SYSTEMS AND SERVICES

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Beginning September 1996, SFU library Systems Division undertook a major software development for the COPPUL (Council of Prairie and Pacific University Libraries) group. Having obtained a group licence to Silverplatter’s Current Contents, the COPPUL group wished to link holdings information to individual citations, for COPPUL libraries and CISTI (Canadian Institute for Scientific and Technical Information). This would enable students, staff and faculty at any of the universities to have access to the complete university library resources in western Canada, and at CISTI. With library programmer Kristina Long having developed and maintained the similar OJAC linked holdings/requesting service for the B. C. ELN (Electronic Library Network), and having considerable expertise in Interlibrary Loan software in the person of Dave Binkley, developer of AVISO ILL software, the SFU Library was able to undertake this project in the more stable and generally accessible World Wide Web environment. The resulting software was released in July 1997. Holdings/requesting is available for a wide variety of Web interfaces in addition to Silverplatter’s Current Contents. Links to some online full-text databases have been developed. Shortly, this generic and highly configurable holdings/requesting module will replace the more specialized OJAC software and be available to ELN libraries as well. Unlike the current OJAC software, the GODOT (Generalized Online Document Orders and Texts) software may be run on a variety of servers, not necessarily that where the database resides.

The Library has provided increased access to a variety of full-text databases. For the most part, these fall into four categories: licence to a remote Web site as part of a consortium, for example the Proquest Direct business database; locally mounted full-text such as Canadian News Index; government materials available over the Web to SFU as a depository library; and remote Web databases of materials available to the Library in print, where these are available free of charge. In many cases, the link to the individual Web journal or text is provided directly from the Library’s Web catalogue (currently there are about 200 such links). Other databases covering a variety of titles are listed in the ‘Databases’ or the ‘Internet texts’ section of the Library’s Web pages.

In response to increasing requirements for online access, the Library expanded the number of public computers available, moving most to the Library’s Web Kiosk. A second Sun server was purchased to run the BRS software which supports about seventeen databases, since the existing DEC Alpha was no longer supported by Dataware/BRS. Additional simultaneous user licences were purchased in response to increased demand; part of the hardware and software cost was covered by the ELN in recognition of increased BC Postsecondary Library use of the resource.

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LIBRARY STRATEGIC PLAN 1996/97

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The Library Management Group has moved to an annual "strategic plan" rather than a three year planning cycle. The LMG continues to gather information and feedback from Library staff, students, and faculty in formulating its plan each year via surveys, consultation and Library Feedback forms which can be submitted online via the Library Kiosk. The plan is available from the University Librarian. Many of the activities reported elsewhere in this report are the result of tasks listed in the Library’s Strategic Plan for 1996/97. The Library has been scheduled for a Departmental Review during 1997/98, and it is anticipated that the strategic plan will be updated in the context of the Library’s internal evaluation part of the Review.

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LIBRARY STAFF TRAINING AND DEVELOPMENT

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During 1996/97, the Library continued to encourage its staff to take advantage of needed training and professional development opportunities.

• Dealing With Hostile Patrons (taught by Justice Institute staff, and mandated by the Workers’ Compensation Board)
• Staff Workshop on the SFU Libraries Kiosk (taught by Library Reference staff)
• Staff Emergency Preparedness (taught by the Library’s Building Manager)

Seventy-seven Library staff members participated in a total of forty-four other courses in a wide range of subject areas. Seventeen courses were related to computing skills, and an additional seventeen courses were related to improving communications and other personal development skills. There were eight courses taken related to improving library skills, and two regarding safety.

Professional development was also encouraged through participation in other types of activities reported in Appendix I: Library Staff Professional Activities.

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W.A.C. BENNETT LIBRARY REFERENCE DIVISION

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PHYSICAL SETTING:

The move of the Reference Division to the entry level of the W.A.C. Bennett Library was completed in December 1996. We are very pleased to have been able to carry out this key recommendation of the last Library Review Committee in spite of reduced budgets since it was crucial to offering effective service to students and researchers. Furnishings for the area were designed by Gordon Hlynsky , the architect who planned the remodeling of the Seventh Floor of the Library. The colour scheme echoes the colours used on the Seventh Floor and the teak trim used in the original construction. Glass partitions separate the reading and study areas of the floor from the library entrance. Four express computers on a special high counter are provided at the right of the entrance for those who wish to look up a quick reference. The new Reference Area features forty computers on tables designed to resemble scholars’ study tables in a traditional library, and a networked printer housed in an elegant cabinet. The computers provide access to a wealth of electronic resources, including the SFU catalogue, the UBC catalogue, indexes and abstracts mounted on servers at UBC, at the Electronic Library Network, and at SFU, the CARL document delivery service, and full-text services. The half-height shelving used for reference books and print indexes provides a convenient consultation surface for researchers. The curved Reference Desk and bookcase won an award from the British Columbia Millwork Association. New books are displayed in a bookcase designed to match the other new furnishings. The reading area is furnished with armchairs and couches and is well used by students and faculty seeking a comfortable reading area.

We are pleased that this renovation could be accomplished without special capital funding. Carpet tile from the Bookstore was recycled for use in the reading area and at the Reference Desk. Walls which had previously partitioned the floor were removed as part of the asbestos removal program funded by the provincial government. Study seating which had previously been placed on the upper floors in areas lacking adequate light and good ventilation was relocated to the perimeter of the Third Floor.

The expected increase in reference questions in the Spring Semester did not materialize. Several snowstorms plus a measles warning probably reduced travel to campus to some extent. Equally important, many of the community college libraries have improved access to online databases so their students are able to conduct research at their home campus.

REFERENCE COLLECTION:

Subscriptions to paper copies of Reference Indexes duplicated by electronic resources were canceled in 1996/1997 except in the rare instance in which the publisher’s penalty for cancellation is too large to make this feasible. Increasingly, electronic formats of reference materials are replacing paper or microfiche publications, and the Reference Division opts for the new formats whenever financially feasible. Among sources made available in new format in the past year were Human Relations Area Files (microfiche to CD-ROM), CCH publications (loose-leaf publications to CD-ROM), and Canadian Newsdisk (from individual newspaper subscriptions to CD-ROM).

Most indexes and abstracts in electronic format are now available at all computers in the Library and many are available via modem from remote locations. Until recently the CD-ROM’s which for technical or licensing reasons could not be made available in either of these ways were given out at the Reference Desk on Special Loan. In order to make them more widely available, these discs are now housed in trays near the Reference Desk, except for very expensive titles which are kept at the Reserves Counter for security.

Outdated materials were transferred from the Reference Collection prior to the move to the Third Floor to ensure that a true "working collection" was available for students and faculty. The transfers were made on the recommendation of the librarians after thorough examination of each subject area.

In preparation for absorbing a cut to the serials budget, priorities were assigned to subscriptions to Reference Collection serials and to basic serials in Humanities, Social Sciences, and Sciences which were not assigned to any academic department. Factors considered in assigning priorities in these areas were:

SERVICE HOURS:

Reorganization of duties within the Division followed the loss of 1.5 professional positions in the 1996/97 budget. Part-time reference librarians on contract who provided 26 service hours weekly during the fall and spring semesters of 1995/1996 could not be hired in 1996/1997. Instead, two experienced library assistants now provide additional hours of service at the Reference Desk. During the fall and spring semesters the Fine Arts Room is staffed by two temporary part-time library assistants who refer detailed questions to the Reference Desk. Reference Desk service is provided until 8 PM Monday to Thursday, rather than until 9 PM as formerly. Weekend service continues to be provided 11 to 6 Saturday and Sunday each semester during weeks of peak activity.

INSTRUCTIONAL SERVICES:

Reference librarians provide instruction in the use of the library for their assigned departments. The goal is to offer instruction related to the first course in each subject area where library research is required. In 1996/1997 one hundred twenty-five classes were provided to assist students with library research for term projects. Over two thousand seven hundred students received instruction in these classes. Business Administration classes accounted for nearly fifty percent of this training. The Business 272 course in organizational behavior, mandatory for all majors in Business Administration, requires extensive company research. After receiving a solid grounding in business research in this course, students have a set of skills which they can carry forward for independent advanced studies.

NEW SERVICES:

A phone tree was introduced in the Fall Semester to provide answers to standard factual queries: information about library service hours and instructions about how to sign on to the library catalogue. If the caller requires other information at a time when the reference desk staff are assisting students, the phone tree registers the caller’s name and phone number.

Reference Librarians are developing Web pages in various subjects to enable researchers to make effective use of the vast resources of the World Wide Web. The goal is that for each subject, the user will be able to make a connection to the Web page of the academic department, to online indexes and abstracts related to the subject, and to full-text documents available locally or via the Internet. Some librarians have provided more extensive online information related to particular course assignments as a supplement to specialized lectures.

Services available in support of Distance Education courses were adapted following consultation with directors in that area. Emphasis is now on assisting course developers to plan a library research component which can be carried out through remote computer access, or to plan course packages which include all materials necessary for the assignment. Students in Distance Education courses eligible for Telebook Service may request specific books and journals, or, if they are unsure as to which book or journal article would be useful, they consult with their tutor/ marker. Subject searches which were formerly carried out at student request have been discontinued. All document delivery functions in the library were centralized when the Telebook service was combined with the Interlibrary Loans Unit in Spring 1997.

COMMUNICATIONS:

Liaison activities between Reference librarians and library representatives from the departments continue to develop as an effective way of keeping faculty informed about new services. An orientation to explain responsibilities and procedures to new library representatives was held in the Fall Semester. Outgoing library representatives and the liaison librarians were also invited to attend. Departmental review procedures now include an interview with the librarian assigned to the department. The self-study report from the School for Contemporary Arts in particular commented on the "informed supportive relationship" between the liaison librarian for that department and the School.

Two issues of SFULIB: the Simon Fraser University Libraries Information Bulletin were produced during 1996/97 and distributed to all faculty members including sessional lecturers, all teaching assistants, and all administrative and professional staff.

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Samuel and Frances Belzberg Library

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During 1996/97, the Samuel and Frances Belzberg Library has enriched the technology and services available to students, faculty and staff at Simon Fraser University at Harbour Centre. Significant progress was made in three areas: first, use of an improved web-based interface to combine all the resources of the SFU Libraries in one easy-to-use system; second, increased integration of Belzberg Library into academic programs through web guides to resources, enhanced collections, and class instruction; and finally, continued expansion of library services available from home or office. At the same time, a full range of library public services has been maintained at this branch library to meet the needs of the Harbour Centre campus. Staffed by two full-time and two part-time librarians, and three library assistants (two at Harbour Centre and one in Burnaby), Belzberg Library provides reference, instruction, circulation, reserves and delivery of materials from the main Bennett Library in Burnaby and from other libraries worldwide.

Use of the library continues to demonstrate variations related to changes in course offerings and enrollment as well as increased reliance on remote services. Although the number of enquiries handled by the library in the past year remained steady at almost 43,000, a comparison of only the Fall 1996 and Spring 1997 semester with the previous year shows an increase of 3%. The same pattern emerges with the numbers of reference questions. When the entire year is compared, reference questions fell by 6.7%. However, most of the decrease occurred during a quiet summer semester while activity for the rest of the year rose by 2%. In addition, the number of reference questions handled by electronic mail jumped by almost 25%. The increasing preference for busy library users to access the resources and services of Belzberg Library remotely, coming into the library only to pick up material, is also noted in the slight drop in headcount to 170,683 in-person library users. Despite fewer patrons in the library, use of library resources has increased steadily with both circulation and delivery of library material from Burnaby up by over 20%.

During the summer of 1996, SFU Library Systems staff, with the assistance and participation of reference librarians at Belzberg and Bennett redesigned the SFU Libraries web interface to link library users from one simple page to resources and databases at SFU and around the world. Belzberg librarians developed web pages which gathered local and Internet-accessible databases related to the programs based at Harbour Centre: Gerontology, Liberal Studies and Publishing. In addition, they took the lead in adding electronic guides to general resources, such as statistics, government publications and useful Internet sites, as well as online instructions on using the library’s catalogue and databases. The goal was to integrate and organize the vast array of electronic information in a useful and convenient form which students and faculty could access from the library or from their home. By the Fall semester, Library Systems installed the new library homepage, http://www.lib.sfu.ca/, on the majority of computers in the library and later enhanced it with a Novell network at Belzberg to enable faster access for library users. Reaction from Harbour Centre faculty and students was overwhelmingly positive both for the range of resources available and the ease of use.

Introduction of the new library technologies increased demand for library instruction. As a result, librarians conducted more classes and orientations last year than ever before. In addition to individual and regular class instruction, a trend emerged to integrate library orientation into general sessions for new students. Belzberg librarians taught electronic research skills as part of the University Prep course aimed at high school students and in the Executive MBA program’s introduction for their incoming cohort. Instruction for graduate students was further enhanced by extending the library appointment service to other graduate programs at Harbour Centre. This service offers individual half-hour sessions with a librarian to advise and instruct on online resources for the student’s specific project.

The electronic collections at Belzberg continue to be expanded to support Harbour Centre programs. A new database, PMB (Print Measurement Bureau) was added to provide data on Canadian magazine readership and consumer preferences. Purchased for the Masters in Publishing program, it has also proven useful to researchers in business administration and communications. Liberal Studies students gained Athena: Classical Mythology on CD-ROM.

In addition to electronic resources, print collections have been enlarged by new journals to support the Masters degree in Gerontology. Further monographs and serials have been selected by the reference librarians in consultation with Harbour Centre programs as part of the formal faculty liaison process. In anticipation of possible acquisitions cuts throughout the library in the coming year, Belzberg serials were prioritized to ensure that any reductions have a minimal impact on downtown patrons. Belzberg Library is committed to maintaining a core reference collection, reserves for downtown courses, over 800 journals, primarily on microfilm, and a circulating collection of about 6,500 books. The Belzberg Library Endowment Fund continues to be recapitalized to assist with library acquisitions in the long term.

To augment the collections on site at Belzberg, the library relies on the delivery of books and articles from the Bennett Library as well as libraries around the world. The number of items delivered from Burnaby to students downtown continues to rise significantly as more users are aware of the service and electronic innovations make it easier and faster to use. As well, databases such as Canadian Business and Current Affairs and Canadian Newsdisk now provide access to the full text of many Canadian journal and newspaper articles direct to computers in the library or at home.

Belzberg Library has also started to see a substantial increase in the numbers of items delivered from the downtown library to students in Burnaby, up 104% over last year. Although as a small branch, Belzberg will always rely on resources outside its walls and the support of the main library, this trend indicates the development of specialized collections in areas such as gerontology and publishing and helps to cultivate a more equal partnership with the Bennett Library.

In the coming year, Belzberg Library aims to build on its increased involvement with Harbour Centre programs and services and to continue to use technological advances to enhance delivery of library services and resources to downtown faculty, staff and students.

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Library Processing Division

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The past year saw continued high demand for "rush" availability of recently received library materials - often amounting to 25 - 30 % of the cataloguing production in a week. This service makes it possible for users to have needed materials within a few days (or immediately if necessary) instead of waiting the number of months that would normally be required.

The authorities "clean-up" of the catalogue database has achieved great improvements through the rationalization of variant forms of headings and provision of much overdue cross references (unseen since the days of the card catalogue!). Subsequent "clean-ups" will be done on an annual basis. Ongoing authorities maintenance is achieved by a staff member acting on update reports received from the authorities service provider.

Serials records have come in for serious attention this year in order to improve the display of library holdings information. A project to add check-in records to one category of serials was done to facilitate the online requesting module. A further initiative will upgrade incomplete records to provide more comprehensive subject access.

The increasing occurrence of serials in electronic form (especially federal government documents) has provided ongoing challenges for serials cataloguing because of shifting website addresses and other internet access problems.

Maps records now appear in the online catalogue (they were formerly maintained in a separate file). In addition there are informational records referring users to slides in the Fine Arts Room and materials in the pamphlet files. Additional value-added features are access points for individual works on sound recordings, and for individual artists featured in exhibition catalogues.

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Library Collection Category	# Items Loaned 1996/97	# Items Used in Library 1996/97	Total Items Used 1996/97	Items Loaned 1995/96	# Items Used in Library 1995/96	Total Items Used 1995/96	Percent Change
General Stacks Reserves Subtotal	394,620 117,980 512,600	256,564 -- 256,564	651.184 117,980 769,164	392,426 117,238 509,664	276,876 -- 276,876	669,302 117,238 786,540	-2.7% +0.63% -2.21%
OTHERS: Fine Arts - See Note 1 In Process Journals Maps Microforms Reference Subtotal:	12,631 1,267 -- 429 -- -- 14,327	3,323 -- 219,884 4,705 27,629 38,449 293,990	15,954 1,267 219,884 5,134 27,629 38,449 308,317	8,786 1,277 -- 483 -- -- 10,546	14,139 -- 255,760 6,318 37,119 47,164 360,500	22,925 1,277 255,760 6,801 37,119 47,164 371,046	+12.84% -0.78% -14.03% -24.51% -25.57% -18.48% -14.89%
Bennett Total Belzberg Total	526,927 13,210	550,554 13,355	1,077,481 26,565	520,210 10,648	637,376 13,610	1,157,586 24,258	-6.92% +9.5%
GRAND TOTAL :	540,137	563,909	1,104,046	530,858	650,986	1,181,844	-6.58%

Note 1: Some of the 1995/96 numbers have been revised from last year’s report.

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APPENDIX B

Simon Fraser University Libraries Growth of Collections

COLLECTION CATEGORY	Collection Size March 31, 1996	Net Growth FY1996/97	Collection Size March 31, 1997
Classified volumes: Unclassed volumes (Journals): SUBTOTAL Letterpress volumes:	1,061,940 203,989 1,265,929	30,812 7,958 38,770	1,092,752 211,947 1,304,699
Microfilm (# of reels): Microfiche (# of sheets): MICROFICHE VOLUMEEquivalencies (i.e., 1 / 1.4): SUBTOTAL NET Micromaterial Volumes:	42,535 (924,153) 660,109 702,644	996 (18,961) 13,544 14,540	43,531 (943,114) 673,653 717,184
TOTAL PRINT VOLUME HOLDINGS :	1,968,573	53,310	2,021,883
OTHER COLLECTIONS FORMATS: Manuscripts (in linear meters): Maps: Slides: Sound Recordings: Videotapes:	165 85,476 44,815 7,754 66	16 386 1,509 264 6	181 85,862 46,324 8,018 72
MAGNETIC FORMATS: Numeric Computer Files (Research Data Library): Library Databases (Library Kiosk Menu):	1,201 68	127 11	1,328 79
CURRENT SERIAL SUBSCRIPTIONS: (Based on June ’96 adjustment)	8,250	420*	8,670

* Includes June/96 correction of serials subscription count based on count of check-in records.

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APPENDIX C

Interlibrary Loans Service Statistics

INTERLIBRARY LOAN SERVICE CATEGORY	1996/97	1995/96	% Change
SFU Materials Loaned to Other Libraries Books: Photocopies: ELN/OJAC Document Deliveries: TOTAL SFU Materials Lent to Other Libraries:	4,974 4,769 2,556 12,299	5,185 4,994 2,192 12,371	-4% -5% 17% -1%
Materials Obtained from Other Libraries (staff-mediated requests) Books: Photocopies: TOTAL Materials from Other Libraries:	2,273 5,938 8,211	2,678 6,137 8,815	-15% -3% -7%
Materials Obtained through UBCLIB Request (end-user requests started in August 1994) Books: Photocopies: TOTAL Obtained through UBCLIB REQUEST:	2,063 6,815 8,877	2,453 6,549 9,002	-16% 4% -1%
TOTAL Obtained From All Sources:	17,088	17,817	-4%

NOTES:

(1) A Pilot Project of direct requesting of SFU Library materials by the ILL departments of the University College of the Fraser Valley, University College of the Cariboo, Capilano College, UBC Koerner Library and UBC Woodward Library w

(2) Starting December 1996, students at Bennett Library were elegible to use the OJAC requesting service. These numbers are included under Photocopies in the Materials Obtained from other Libraries. SFU Libraries Annual Report 1996/97 Appendix D

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APPENDIX D

Telebook Library Services

	1996/97	1995/96	%Change
Requests Received Items Requested	534 2,761	582 3,165	-8% -13%
Items Sent to Students Books Articles Videos Total Sent	426 1,369 476	487 1,554 553 2,594	-13% -12% -14% -12%

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APPENDIX E

Samuel and Frances Belzberg Library - Selected Statistics

	1996/97	1995/96	% Change
Use of Library Head Count	170,683	176,018	-3.0%
Use of Services Total Enquiries General Information Reserves Reference E-mail Reference Service Mediated Database Searches	42,627 31,856 2,327 8,444 401 4	42,965 31,107 2,805 9,053 325 2	-0.8% +2.4% -17.0% -6.7% +23.4% +100.0%
Use of Collection Belzberg Items Loaned In-Library Use Total Use: Items from Bennett Library Items sent to Bennett Library	13,210 13,355 6,565 6,568 592	10,648 13,610 24,258 5,350 290	+24.1% -1.9% +9.5% +22.8% +104.1%
Library User Instruction Tours and classes Number of Participants	68 462	61 443	+11.5% +4.3%

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APPENDIX F

W. A. C. BENNETT LIBRARY -- REFERENCE SERVICE STATISTICS

LIBRARY CLASSES 1996/97	# CLASSES	# STUDENTS
SUBJECT SPECIFIC	125	2,731
GENERAL RESEARCH	37	474

1996/97

Service Location	Directional Queries	Reference Questions	Research Advice	TOTAL	% Change from Previous Year
3rd / 5th Floor*	7,703	44,557	587	52,847	-9.0 %
6th Floor	nil	5,015	11	5,029	-45.4 %
Maps	nil	958	nil	958	+26.7 %
Fine Arts	1,053	461	nil	1,514	+50.0 %
GRAND TOTAL	8,756	50,991	598	60,348

*Note: The Reference Desk and Collection were moved to the 3rd floor of the W.A.C. Bennett Library in December 1996.

1995/96

Service Location	Directional Queries	Reference Questions	Research Advice	TOTAL	% Change from Previous Year
5th Floor	8,445	49,154	462	58,061	+ 9.4 %
6th Floor	nil	9,211	2	9,213	-36.6%
Maps	nil	756	nil	756	+3.8%
Fine Arts	289	720	nil	1,009	+3.4%
GRAND TOTAL	8,734	59,841	464	69,039

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APPENDIX G

LIBRARY MATERIALS BUDGET

EXPENDITURES FOR 1990/91 TO 1996/97: UNIVERSITY FUNDS
APPLIED SCIENCES	1996/97	1995/96	1994/95	1993/94	1992/93	1991/92	1990/91
Communications	37,206	$25,573	$25,623	$24,144	$24,466	$21,139	$18,456
Computing Science	157,842	$146,743	$105,550	$99,888	$111,029	$104,678	$83,771
Engineering Science	103,105	$93,494	$92,223	$72,040	$54,761	$57,168	$50,275
Kinesiology	106,358	$103,263	$71,821	$37,260	$10,574	$7,785	$7,273
Resource and Envir Management	11,066	$8,268	$7,768.85	$7,861	$5,269	$7,712	$6,145
Tourism Management	249	$1,544	$2,048.33	$1,801	$2,677	$1,827	$3,699
SUBTOTAL:	$415,825	$378,885	$305,034	$242,994	$208,774	$200,310	$169,619
Prct Chg Over Prev Year	10%	24%	26%	16%	4%	18%	28%
ARTS	1996/97	1995/96	1994/95	1993/94	1992/93	1991/92	1990/91
Anthropology	30,195	$24,128	$20,855	$20,090	$23,167	$19,407	$15,707
Archaeology	24,462	$19,664	$22,235	$18,600	$15,602	$19,416	$14,146
Contemporary Arts	97,508	$82,063	$73,081	$79,535	$72,685	$64,771	$59,445
Discs	5,605	$7,508	$6,934	$2,522	$4,668	$2,902	$5,725
MFA	6,452	$9,193	$10,980	$9,384	$13,148	$3,657	$0
Slides	3,541	$3,729	$5,027	$5,313	$3,521	$2,674	$1,662
Criminology	49,703	$44,965	$40,544	$38,098	$34,358	$31,744	$28,426
Economics	229,895	$210,288	$188,439	$189,587	$170,457	$143,187	$122,104
English	122,493	$111,918	$111,748	$85,074	$83,831	$84,194	$69,464
French	32,386	$30,505	$38,550	$27,998	$21,613	$19,703	$20,895
Geography	99,641	$82,967	$79,252	$67,709	$63,140	$55,640	$47,747
Gerontology	18,056	$6,700	$5,570	$4,657	$4,471	$6,229	$5,628
History	73,790	$83,495	$82,788	$66,023	$64,504	$61,927	$58,606
Linguistics	47,563	$38,823	$38,831	$28,848	$26,034	$32,681	$27,046
Literature (Misc. foreign)	14,335	$19,959	$17,581	$20,281	$17,200	$16,694	$17,364
MA Latin American Studies	2,584	$3,366	$4,764	$1,999	$0	$0	$0
MA Liberal Studies	8,462	$3,617	$11,711	$15,686	$6,762	$1,362	$0
MA Publishing	6,556	$27,333	$550	$0	$0	$0	$0
Philosophy	52,413	$47,337	$43,227	$44,909	$40,136	$34,543	$31,287
Political Science	203,282	$180,678	$184,803	$155,659	$135,677	$125,353	$119,334
Psychology	135,949	$122,111	$113,203	$97,542	$78,989	$62,356	$58,848
Sociology	141,149	$119,631	$104,956	$96,870	$86,481	$72,767	$62,849
Spanish Literature		$0	$0	$0	$0	$0	$0
Spanish/Latin American Studies	7,916	$10,420	$14,061	$17,478	$16,138	$16,773	$12,459
Women's Studies	6,849	$10,414	$6,718	$5,312	$4,686	$5,802	$6,465
SUBTOTAL:	$1,420,785	$1,300,810	$1,226,408	$1,099,175	$987,268	$883,780	$785,206
Prct Chg Over Prev Year	9%	6%	12%	11%	12%	13%	16%
	1996/97	1995/96	1994/95	1993/94	1992/93	1991/92	1990/91
BUSINESS ADMINISTRATION	180,496	$168,552	$148,734	$147,928	$136,511	$129,545	$110,197
International Business	7,752	$6,876	$17,097	$0	$0	$0	$0
SUBTOTAL:	$188,248	$175,428	$165,831	$147,928	$136,511	$129,545	$110,197
Prct Chg Over Prev Year	7%	6%	12%	8%	5%	18%	69%
	1996/97	1995/96	1994/95	1993/94	1992/93	1991/92	1990/91
EDUCATION	78,513	$72,500	$66,799	$71,563	$56,123	$52,596	$57,048
Prct Chg Over Prev Year	8%	9%	-7%	28%	7%	-8%	29%
SCIENCES	1996/97	1995/96	1994/95	1993/94	1992/93	1991/92	1990/91
Biological Sciences	624,995	$588,762	$533,028	$445,354	$443,160	$364,429	$327,246
Chemistry	578,229	$525,266	$440,469	$375,409	$387,672	$332,374	$251,656
Mathematics & Statistics	250,644	$236,078	$202,544	$164,650	$183,839	$114,795	$107,692
Physics	428,911	$379,260	$333,870	$307,084	$334,976	$258,287	$229,098
SUBTOTAL:	$1,882,778	$1,729,366	$1,509,912	$1,292,498	$1,349,647	$1,069,885	$915,692
Prct Chg Over Prev Year	9%	15%	17%	-4%	26%	17%	12%
MISCELLANEOUS	1996/97	1995/96	1994/95	1993/94	1992/93	1991/92	1990/91
Athletics/Recreation	4,337	$4,456	$3,926	$3,803	$3,960	$3,896	$3,225
Belzberg Library - General	56,322	$52,195	$52,938	$38,356	$89,746	$103,413	$103,191
Belzberg - Datab/Tapes/CDROMs	32,590	$31,521	$32,492	$19,095	$0	$0	$0
Belzberg - Newspapers	14,648	$13,326	$12,672	$27,074	$0	$0	$0
Binding	228,515	$201,203	$174,657	$195,020	$168,432	$136,161	$109,472
Databases /Tapes/CDROMs*	289,307	$78,116	$161,868	$69,894	$0	$0	$0
Databases - Research Data Library	36,321	$14,642	$18,960	$15,360	$44,865	$24,831	$17,206
Fraser Valley	$0	$0	$0	$0	$0	$42	$455
Gifts	$0	$460	$42	$0	$98	$65	($141)
General-Humanities	8,526	$7,810	$7,193	$6,587	$6,316	$4,866	$5,998
General-Library	140,246	$152,049	$144,683	$210,753	$204,536	$166,682	$37,956
General - Newspapers	53,559	$51,053	$45,309	$17,273	$0	$0	$0
General - Sciences	29,826	$19,331	$53,483	$48,215	$42,345	$42,289	$36,180
General - Social Sciences	58,068	$59,754	$58,487	$46,953	$43,983	$41,559	$39,112
GST-US Serials (Blaine)	19,945	$26,648	$13,148	$0	$0	$0	$0
Maps	3,244	$2,637	$3,341	$5,268	$2,768	$4,617	$1,356
Replacements/Added Copies	7,763	$16,372	$76,725	$0	$0	$0	$0
Shuswap/Cariboo Access		$0	$0	$329	$3,053	$2,069	$2,993
Special Collections	24,344	$10,047	$13,411	$18,218	$5,505	$21,031	$27,235
Special Collections-B P Nichol	25,000	$25,000	$40,000	$0	$0	$0	$0
SUBTOTAL:	$1,032,562	$766,619	$913,336	$722,199	$615,607	$551,519	$384,236
Prct Chg Over Prev Year	35%	-16%	26%	17%	12%	44%	-7%
TOTAL: UNIVERSITY FUNDS	$5,018,712	$4,423,608	$4,187,320	$3,576,356	$3,353,931	$2,887,635	$2,421,998
Prct Chg Over Prev Year	13%	6%	17%	7%	16%	19%	13%
*NOTE: In 95/96 an additional 100,000 was spent on Databases from the Lohn grant; In 94/95 - $70,000; In 93/94 - $70,000.
NOTE: Figures are based on expenditures recorded in Library's III system before final reconciliation with SFU Dept. of Financial Services.
Minor discrepancies may occur. In addition, these figures reflect expenditures against the University allocation
and miscellaneous revenues.

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APPENDIX H

LIBRARY EXPENDITURES FOR MONOGRAPHS VS. SERIALS

Click here.

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APPENDIX I

LIBRARY STAFF PROFESSIONAL ACTIVITIES

Conferences:

• Access 96 (Vancouver): Dave Binkley, Lynn Copeland, Elaine Fairey, Doug Gordon, Percilla Gr
• ARLIS (Miami): Carole Goldsmith
• British Columbia Library Association Conference (Whistler): Lynn Copeland, Jack Corse, Elaine Fairey, Percilla Groves, Mary Harris, Karen Marotz, Christine McConnell, Todd Mundle, Gisele Pomerleau, Sue Digney, Ainslie Mills, Margaret Murray, Annie Lee, Donna Brearley, Shannon Yuen, Yasmin Jamal, Norma Marier.
• Canadian Library Association (Halifax): Percilla Groves, Todd Mundle, Walter Piovesan
• CAUSE (San Francisco): Lynn Copeland
• CLAMS Conference on Distance Learning and Libraries (Mount Vernon, Washington): Julie Ballard
• Scholarly Publishing in the Next Millennium (Vancouver): Lynn Copeland, Percilla Groves, Karen Marotz, Mike McIntosh, Nina Smart, Cindy Swoveland
• Society for Historical Archaeology (Corpus Christi, Texas): Heather-Ann Tingley

Meetings, Organizations:

• Academic Librarians in Public Service: Elaine Fairey, Percilla Groves, Carole Goldsmith,Todd Mundle
• ARLIS Northwest Chapter: Carole Goldsmith
• BHB Electronic Journal Navigator Project: Lynn Copeland, Kristina Long
• CARL (Canadian Association of Research Libraries): Ted Dobb
• COPPUL Data Librarians: Walter Piovesan
• COPPUL Directors Meetings: Ted Dobb, Lynn Copeland
• COPPUL Systems Group: Lynn Copeland, Dave Binkley, Kristina Long
• Innovative Users Group Annual Meeting: Jack Rogers
• National Library of Canada National Consultation on Digitization: Lynn Copeland
• Northwest Innovative Users Group: Moninder Bubber, Jack Rogers
• Statistics Canada- 1996 Census Products: Carole Goldsmith
• VOLUG: Karen Marotz, Nina Smart

Presentations:

• Dave Binkley, "Computer Security and Library Applications", Making the Links: the Community and the Internet, Vancouver, March 1997.
• Dave Binkley, "The SFU Public Computer: the KIOSK", Access 96, Vancouver, September 1996.
• Dave Binkley, "Selecting Enduring Technologies," BCLA Conference, Whistler, April 1996.
• Gene Bridwell and Charles Watts, Convenors, Presentation by Alec Finlay, son of Ian Hamilton Finlay, SFU Rare Books and Special Collections
• Percilla Groves, "Current Issues in Reference Services", UBC SLAIS,
• Percilla Groves, "Standing out in the Crowd", BCLA Conference, Whistler, April 1996
• Percilla Groves, "Surveying Library Users), CLA Conference, June 1996
• Kristina Long, "The SFU Public Computer: the KIOSK", Access 96, Vancouver, September 1996
• Walter Piovesan, Pre-Conference Internet Workshop, CLA Conference, , June 1996
• Ralph Stanton, Convenor, David Esslemont, Gregynog Press in Wales, Friends of the Library Event
• Ralph Stanton, Convenor, Dr. Marino Zorzi, Aldine Scholar, Friends of the Library Event

Executive and Committee Positions:

• Access 96 Conference Organizing Committee: Lynn Copeland, Elaine Fairey, Todd Mundle
• Assn of Canadian Map Libraries & Archives Awards Committee: Poh Chan
• ALPS (Academic Librarians in Public Service) Chair Elect: Elaine Fairey
• BCLA Continuing Education Committee: Karen Marotz
• BCLA Conference Organizing Committee: Lynn Copeland
• BCLA Conference Organizing Committee: Elaine Fairey
• BCLA Director: Todd Mundle
• BCLA Information Policy Committee: Percilla Groves
• BC Library Foundation, Chair: Lynn Copeland,
• Canadian Library Association Director: Todd Mundle
• Data Liberation Initiative External Advisory Committee: Walter Piovesan
• Simon Fraser University Faculty Association Vice President: Elaine Fairey
• Simon Fraser University Faculty Association Librarians Representative: Marilynne Finlayson

Publications:

• ·Kristina Long, "Proposal for the Western Canadian Virtual Library", COPPUL Systems Group, 1996, 1997.
• Christine McConnell, "A day in the life of support staff", Library Mosaics, vol.7 (4), 1996.

Staff Presentations to Library Visitors, etc.:

• BCIT Library, Staff Development Day, group presentations for librarians, paraprofessionals and support staff, hosted by all divisions of the SFU Libraries.
• Capilano College, Processing staff, hosted by Collections Management, Library Processing Division and Systems Division
• Fraser Valley Regional Library, Professional and Processing staff, hosted by Collections Management, and Library Processing Division.
• Kwantlen College, Loans and Processing staff, hosted by Collections Management, Library Processing Division, Loans Division, Systems Division
• Western Washington University, Interlibrary Loans staff, hosted by the Interlibrary Loans Unit
• UBC SLAIS, 2nd year Systems Class, meeting with SFU Systems staff
• Systems staff visits from the University of Manitoba Libraries and the University of Saskatchewan Libraries to the SFU Libraries Systems Division to review various software developments.
• Paula Bowering, UBC SLAIS student, field investigation on mutual impact of public and technical services
• David Chan, Professional Experience Project with Systems, feasibility of electronically submitted theses
• Jason Colantonio, Professional Experience Project with Systems, use of Open Text to index the SFU Libraries’ Web site
• Cheryl Stenstrom, UBC SLAIS student, practicum sponsored by the Reference Division